Privacy Policy

1. Information We Collect

We collect information that you voluntarily provide to us and information that is automatically collected when you interact with our website.

A. Information You Provide

We may collect the following categories of personal information:

• Full name
• Email address
• Phone number (including mobile number)
• Shipping address
• Billing address
• Submission details (including card descriptions, declared values, service selections, and notes)
• Photographs or images of submitted cards
• Communications with us (emails, messages, support requests)

B. Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and device information
• Pages viewed and interaction data
• Cookies and similar tracking technologies
• Date and time of access

This information is used for site functionality, analytics, security, and performance optimization.

2. How We Use Your Information

We use personal information for the following purposes:

• To create and manage user accounts
• To process grading submissions and related services
• To communicate with you regarding submissions, orders, and account activity
• To coordinate shipping, delivery, and return of cards
• To send transactional emails and text messages
• To send marketing or promotional communications (where permitted)
• To improve our website, services, and customer experience
• To comply with legal, regulatory, and accounting obligations
• To prevent fraud, misuse, or unauthorized activity

3. Email and Text Message Communications

By creating an account or submitting a form on our website, you consent to receive transactional communications from us via email and SMS/text message, including order updates, intake confirmations, and delivery coordination.

Where applicable, you may also receive marketing communications. Message frequency may vary. Message and data rates may apply. You may opt out of marketing emails or SMS at any time by following the unsubscribe or STOP instructions provided in the message.

Consent to receive text messages is not a condition of purchase.

4. How We Share Information

We do not sell your personal information. We may share limited information with trusted third parties only as necessary to operate our business, including:

• Shipping and logistics providers
• Third-party grading companies and authentication services
• Payment processors
• Email and SMS communication providers
• Analytics and website service providers

All third parties are required to handle information in a manner consistent with this Privacy Policy.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enable website functionality
• Analyze usage and performance
• Improve user experience

You may disable cookies through your browser settings; however, some features of the site may not function properly as a result.

6. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. While we take security seriously, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information:

• For as long as your account remains active
• As necessary to provide services
• As required to comply with legal, tax, accounting, or regulatory obligations

8. California Privacy Rights (CCPA / CPRA)

California residents have the right to:

• Request access to personal information we collect
• Request correction of inaccurate personal information
• Request deletion of personal information (subject to legal exceptions)

Know that we do not sell personal information.

Requests may be submitted using the contact information below. We may verify your identity before processing requests.

9. International Users

If you access our website from outside the United States, you acknowledge that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction.

10. Children's Privacy

Our services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from individuals under 18.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

12. Contact Information

If you have questions or concerns about this Privacy Policy, please contact us at: